Leading Customer Loyalty – Soho Retail Network – August 31st At Birchbox!
The Soho Retail Network is designed to provide an exclusive opportunity to forge relationships and explore collaborative ideas through dialogue between brand PR and marketing managers and general managers of SoHo flagships through monthly meetings on various topics.
Other retailers to host in 2016 include La Perla, Roots Canada, Athleta, Nespresso, Molton Brown & Bloomingdale’s.
Retail managers meet with each other to create community partnerships and strategize ways to drive traffic to their stores.
This month, retail managers will be learning about Customer Loyalty with leading consulting firm FranklinCovey!
Did you know? More than 70% of what makes a customer experience great is determined by the people who engage your customers… and how they make us feel. But who engages your frontline to deliver great service? Join us and experience a work session that teaches how to engage your team to win the heart of every customer. Managers learn how to model, teach and reinforce empathy, responsibility and generosity through 6 practices:
- Making a human connection
- Listening to learn
- Discovering the real job to be done
- Following up to strengthen the relationship (closing the loop effectively)
- Sharing information openly to help everyone win (giving loving coaching)
- Surprising with unexpected extras (frugal wows)
Tickets are $15 & include breakfast and can be purchased at soho.splashthat.com and breakfast will be provided. For more information, email Danielle@sohostrut.com.
About Soho Strut
Launched in May 2013, Soho Strut is an online community that connects businesses with consumers through partnerships, networking events, curated marketing experiences, and regular communication. For more information, visit www.sohostrut.com.